FAQ
About our Burger Plate Products
Q: What materials are the hamburger plates made from?
A: Our hamburger plates are crafted from high-quality ceramic with a durable glaze finish that resists chips and stains.
Q: Are the hamburger plates microwave safe?
A: Yes! All pieces are completely microwave safe, making it easy to reheat leftovers or warm dips.
Q: Can I put these in the dishwasher?
A: Absolutely! Our hamburger plates are 100% dishwasher safe for hassle-free cleaning.
Q: Where are you based in?
A: We are a small business based in London.
Orders & Shipping
Q: How long will shipping take?
A: UK orders typically arrive within 3-5 business days. International shipping times vary by location, generally 7-14 business days.
Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unused and in original packaging.
Q: What if my hamburger plates arrive damaged?
A: We carefully package all orders, but if damage occurs during shipping, please email us with photos within 48 hours of receipt, and we'll arrange a replacement.
Q: How do I initiate a return?
A: Please email hello@aurahouse.co.uk with your order number and reason for return, and we'll provide instructions.